Infoxchange Group
Annual Report 2019

Technology for social justice

We strengthen communities using technology to create positive social change

In the past year we’re proud to have supported:

people in need

not-for-profit, community and government services

A message from our Chair & CEO

It’s been a big year of change and exciting new opportunities for Infoxchange and Connecting Up.

The two organisations joined forces in November 2018, making this our first combined Annual Report. Together we’re Australia and New Zealand’s leading not-for-profit dedicated to using technology for social good.

The integration of the two organisations coincided with Infoxchange’s 30th birthday, giving us the opportunity to not only reflect on 30 years of technology for social justice, but also the collective impact we want to make in the years to come.

We’ve already achieved so much together this year:

  • We had 1.5 million searches on Ask Izzy, demonstrating that  it’s a vital resource not only for people experiencing homelessness, but for members of the broader community needing access to support services.
  • We had record-breaking attendance at our Australian and New Zealand not-for-profit technology conferences.
  • We supported more than 25,000 not-for-profit and government services with IT support, consulting, training, technology donations and discounts, and client and case management systems.
  • We provided not-for-profits with $28.9 million worth of donated technology products.
  • We supported over 300,000 people to build their digital skills and find work.

We also received increasing interest in Ask Izzy and our data insights from international partners and universities. We’re excited to continue collaborating with them in the coming year to share our learnings.

And we’ve implemented changes to our organisation design and staff structure this year to enable us to better deliver on our mission and strategy. We’re already seeing some of the intended benefits of these changes through our expanded reach and support of the not-for-profit sector.

You’ll find more about our achievements and plans for the year ahead in this report.

We’re incredibly proud of the difference we’re making thanks to our exceptional staff at Infoxchange and Connecting Up, our committed Board, clients, partners and supporters.

Thank you for making our work possible and for partnering with us to deliver technology for social justice.

Stan Krpan, Chair
David Spriggs, CEO

Housing & homelessness

Women, youth and families

Indigenous communities

Disability

Mental health

A message from our Chair & CEO

It’s been a big year of change and exciting new opportunities for Infoxchange and Connecting Up.

The two organisations joined forces in November 2018, making this our first combined Annual Report. Together we’re Australia and New Zealand’s leading not-for-profit dedicated to using technology for social good.

The integration of the two organisations coincided with Infoxchange’s 30th birthday, giving us the opportunity to not only reflect on 30 years of technology for social justice, but also the collective impact we want to make in the years to come.

We’ve already achieved so much together this year:

  • We had 1.5 million searches on Ask Izzy, demonstrating that  it’s a vital resource not only for people experiencing homelessness, but for members of the broader community needing access to support services.
  • We had record-breaking attendance at our Australian and New Zealand not-for-profit technology conferences.
  • We supported more than 25,000 not-for-profit and government services with IT support, consulting, training, technology donations and discounts, and client and case management systems.
  • We provided not-for-profits with $28.9 million worth of donated technology products.
  • We supported over 300,000 people to build their digital skills and find work.

We also received increasing interest in Ask Izzy and our data insights from international partners and universities. We’re excited to continue collaborating with them in the coming year to share our learnings.

And we’ve implemented changes to our organisation design and staff structure this year to enable us to better deliver on our mission and strategy. We’re already seeing some of the intended benefits of these changes through our expanded reach and support of the not-for-profit sector.

You’ll find more about our achievements and plans for the year ahead in this report.

We’re incredibly proud of the difference we’re making thanks to our exceptional staff at Infoxchange and Connecting Up, our committed Board, clients, partners and supporters.

Thank you for making our work possible and for partnering with us to deliver technology for social justice.

Stan Krpan, Chair
David Spriggs, CEO

Housing & homelessness

Women, youth and families

Indigenous communities

Disability

Mental health

Joining forces to deliver greater impact

In November 2018, Infoxchange and Connecting Up joined forces to create the Infoxchange Group.

Infoxchange and Connecting Up have been collaborators for many years and share a mission of strengthening communities through the use of technology.

Together, we are 150 staff members strong and have supported more than 25,000 organisations and 2 million people in need in the last year across Australia and New Zealand.

We’re excited to already be achieving a greater impact in the sector – from co-presenting the biggest Connecting Up Conference to date, to working together to help not-for-profit organisations increase their capability and get the most from technology.

We believe that technology has the ability to transform lives and that together Infoxchange and Connecting Up will be able to help more people than ever to benefit from today’s digital world.

Joining forces to deliver greater impact

In November 2018, Infoxchange and Connecting Up joined forces to create the Infoxchange Group.

Infoxchange and Connecting Up have been collaborators for many years and share a mission of strengthening communities through the use of technology.

Together, we are 150 staff members strong and have supported more than 25,000 organisations and 2 million people in need in the last year across Australia and New Zealand.

We’re excited to already be achieving a greater impact in the sector – from co-presenting the biggest Connecting Up Conference to date, to working together to help not-for-profit organisations increase their capability and get the most from technology.

We believe that technology has the ability to transform lives and that together Infoxchange and Connecting Up will be able to help more people than ever to benefit from today’s digital world.

Celebrating 30 years of Infoxchange

Technology has changed a lot in the last 30 years. Our commitment to social justice hasn’t.

This year we were excited to wish Infoxchange a very happy 30th birthday. Explore the timeline below to see how Infoxchange has evolved since 1989.

Using technology to empower people & communities

The past year has seen:

more than 4 million searches for help on our directories, including Ask Izzy & SAcommunity

people supported to build their digital skills and find work

For many of us, using the internet and digital technology are part of everyday life. But many people are missing out on the critical opportunities that technology offers.

That’s why we’re working to empower people and communities to improve their lives through the use of technology.

Our community programs  deliver digital skills training and support to improve the skills and confidence that people need for work and life.

We support volunteers with hands-on work experience to help them transition into work including through our SAcommunity program, while our I CAN with MYOB program provides digital skills and bookkeeping accreditation for people who have experienced long-term unemployment.

And through our service directories, we empower people in need by connecting them with more than 370,000 services across Australia including housing, meals, money help and more.

Our work builds stronger communities where everyone can participate in the digital world.

There have been

searches on Ask Izzy in the last year

Ask Izzy is our mobile website that connects people to more than 370,000 services across Australia including housing, meals, money help and more.

It was developed by Infoxchange in partnership with Google, realestate.com.au and News Corp Australia.

Top 5 category searches:

  • Food – 32%
  • Money help – 20%
  • Housing – 18%
  • Everyday things – 10%
  • Centrelink – 5%

Top 5 demographics of users seeking housing support:

  • Mental or emotional difficulties – 24%
  • Family with children – 22%
  • Escaping family violence – 18%
  • Aboriginal and/or Torres Strait Islander – 10%
  • Have pets – 8%

Ask Izzy users’ gender:

Ask Izzy users’ age:

  • 0-17 – 5%
  • 18-26 – 27%
  • 27-39 – 38%
  • 40-54 – 23%
  • 55-64 – 5%
  • 65+ – 2%

“As a person who’s experienced family violence, independence and freedom is the most important to me. Ask Izzy puts the power in your hands – you make the calls.”

Vicky Vacondios,
Ask Izzy user and homelessness advocate

Empowering family violence survivors through Ask Izzy

Domestic and family violence is a leading cause of homelessness for women and children in Australia, and people escaping family violence are some of the biggest users of Ask Izzy.

With help from the NAB Foundation, this year we launched important enhancements to Ask Izzy that make it safer and easier for people experiencing violence to find help.

The changes include a new domestic and family violence search category to help navigate services, emergency numbers and best practice tips about safely using technology.

Co-design with the community is essential to developing any Infoxchange product, and for this project we worked with over 40 family violence services and people with a lived experience of family violence.

As part of our research interviews, family violence survivor Vicky Vacondios shared her personal experiences of leaving a violent relationship. She and her children spent years navigating homelessness services, and they had no idea where to find help.

Vicky says that if Ask Izzy and its family violence features had been available at the time, it would have saved her from many setbacks on her journey to safety.

Thanks to insights from Vicky and our other co-design participants, Ask Izzy’s new enhancements are helping to empower more people facing family violence to find the help they need.

domestic and family violence services listed on Ask Izzy

searches on our new domestic & family violence help category

Building digital skills in the community

I live in a small, regional town, so having a session like Digital Springboard available on my doorstep was fantastic. It really delved into the personal challenges faced by each business

Nina Piotrowicz

Digital Springboard participant

Digital Springboard is our community learning program with Google, which supports people to improve the digital skills and confidence they need for work and life.

Digital Springboard participants

%

Average confidence increase

%

Average knowledge increase

Helping people on the path to employment

I CAN with MYOB offers a chance for job seekers who have experienced barriers to employment to kick-start a career in bookkeeping by supporting them to complete a Certificate IV in Accounting and Bookkeeping.

When Madhuri Nadimpalli applied for the I CAN with MYOB program she had been out of the workforce for 15 years and her confidence was pretty low. Two years on, she’s landed the perfect job and is thriving in her new role.

If I hadn’t applied for the I CAN with MYOB program I wouldn’t have had the opportunity to go on this incredible journey and ended up where I am today.

Madhuri Nadimpalli

I CAN with MYOB graduate

Using technology to strengthen the sector

The past year has seen:

$28.9 million worth of technology product donated to not-for-profits

people provided with support through our case management system

electronic referrals for people in need of support

hours of technical support supplied to not-for-profits

tonnes of refurbished hardware supplied to not-for-profits

Getting the right technology and using it impactfully can be a huge challenge for not-for-profits.

We’re here to support the not-for-profit sector to do more with less when it comes to technology, meaning that organisations can focus on what they do best – helping people and communities in need.

Our client and case management system is used by thousands of government and community services across Australia, driving better care and service coordination.

And by Infoxchange and Connecting Up joining forces, we’ve grown our ability to support the IT needs of organisations across Australia and New Zealand by helping to improve their efficiency, save money and keep up-to-date with the latest technology.

Our broad range of products and services now includes IT support and consulting, webinars and training, a technology donations and discounts program and Australia and New Zealand’s premier technology conference for the not-for-profit sector.

Helping not-for-profits transform through technology

Our annual Connecting Up and TechSoup New Zealand conferences offer not-for-profits across Australia and New Zealand the opportunity to learn from experts about how they can achieve the greatest impact with technology.

Themed “Transform”, this year’s conferences welcomed record numbers of delegates from across Australia and New Zealand, inspiring and empowering not-for-profits to transform how they work and thrive in an increasingly digitised world.

Delegates were treated to keynotes from ACOSS CEO Cassandra Goldie (Australia) and Vodafone New Zealand Foundation Head Linn Araboglos (New Zealand) as well as high profile speakers from global technology organisations including Amazon Web Services, IBM Watson, Google and Microsoft.

The conferences attracted strong support from exhibitors and our partners, including the Victorian State Government.

The conferences also provided the chance to shine a light on the unsung technology heroes working in the sector.

Congratulations to the 15 inspiring individuals and organisations who were this year’s winners of our Australian and New Zealand Not-for-Profit Technology Awards.

Attendees across Australia & New Zealand

Not-for-Profit Technology Awards presented

Supporting the sector through client and case management

community, not-for-profit and government services use our systems to manage client data and referrals

client records are securely stored in our client and case management systems

Some of the service areas we assist:

Housing & Homelessness services

Women, youth & family services

Indigenous community services

Disability services

Mental health services

Organisations we’re proud to provide with client & case management solutions include:

As a community foundation with outsourced IT support, Infoxchange’s managed IT services have been invaluable. Their helpdesk staff are knowledgeable and great to work with, and they’re always proactive in providing professional advice and practical solutions that best suit our needs.

Darren McConnell

COO, Lord Mayor's Charitable Foundation

Helping vulnerable people stay connected with free Telstra Top-ups

Infoxchange and Telstra both recognise the vital importance of staying connected, especially when times are tough.

That’s why we’re incredibly proud to partner with Telstra to deliver the Telstra Top-up program, which provides a complimentary $30 recharge to people experiencing or at risk of homelessness and/or family violence.

Beginning in May 2019, the free program is now being used by over 650 housing and family violence services across Australia via Infoxchange’s case management systems.

Any client of these eligible providers who is impacted by homelessness and/or family violence can access the free recharge, provided they are a Telstra pre-paid mobile phone customer.

With these free mobile top ups, we’re making it easier for some of the most vulnerable people in Australia to find safety, get access to vital services and stay connected to their loved ones.

more than 650 housing & family violence services across Australia use the Telstra top-up program

Providing not-for-profits with the right tools to deliver on their mission

This year Connecting Up helped not-for-profit organisations across Australia and New Zealand to access

$28.9 million dollars worth of technology product

tonnes of refurbished hardware

We’re proud to offer technology donations and discounts in partnership with more than 50 organisations, including:

And there’s more!

Find out what else we’ve been doing this year to strengthen the not-for-profit sector through technology

Helping provide better support to vulnerable Victorians

We implemented our client and case management system across a broad range of VincentCare’s programs including crisis accommodation, family violence and seniors living. This year we were especially proud to help VincentCare receive their Rainbow Tick accreditation. Together we’re ensuring that vulnerable Victorians are receiving the best, most efficient support possible.

Supporting Western Australian communities for over 15 years

Centrecare’s important work helping almost 25,000 clients in WA with counselling, support and mediation has been supported for the last 15 years by Connecting Up’s technology discounts and donations program. We have made Centrecare $1.2 million in savings on software and hardware, meaning they can help more people by delivering their services more efficiently and cost-effectively.

Celebrating our people and culture

At Infoxchange and Connecting Up, we’re proud to encourage an inclusive culture of collaboration and respect that enables our people to do their best work. We value our people’s unique skills and experiences, which contributes hugely to our success in creating positive social change through technology.

We think it’s important that we offer a fun, flexible and supportive work environment. Our staff enjoy lots of benefits like flexible work arrangements, additional leave provisions and a terrific health and wellbeing program that we’ve been expanding across all our offices.

Infoxchange is also proud to have 100% carbon neutral offices, and we’re working towards achieving the same at Connecting Up in 2020.

Bringing together Connecting Up and Infoxchange has meant big changes for our people this year – changes that were met with excitement and enthusiasm about strengthening our team and the impact of our work.

We love that Connecting Up and Infoxchange share a vision of technology for social justice and that our people share common values that we live every day in our interactions with each other, our clients and the community.

Congratulations to all our staff for their incredible work this year.

Staff

Based in

Melbourne

Adelaide

Brisbane

Christchurch

  • Female 49% 49%
  • Male 50% 50%
  • Non-binary 1% 1%

%

Born outside Australia

%

Have a disability

%

LGBTIQ+

Volunteers

Countries

Languages spoken

Changing lives through the power of tech

We held our first ever all staff conference this year, with the theme “Changing lives through the power of tech” providing the inspiration for insightful presentations from staff and outside experts.

The conference also marked the first time all our people had been together in one place and provided a fantastic opportunity to get to know each other and look to the future of our organisation.

A big highlight of the day was hearing “lightning talks” from our staff that demonstrated what an amazingly passionate and multi-talented team we have at Infoxchange and Connecting Up.

Thank you to all of Infoxchange and Connecting Up’s wonderful partners and supporters.

With your help this year, we’ve worked to achieve positive social change through the smart and creative use of technology. 
We look forward to many more years of collaboration together.

Download the full report & summary of our financial statements

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